Terms of Service

Terms of Service

Effective Date: [Insert Date]

Welcome to Lumi Luxury Hair! These Terms of Service (“Terms”) govern your use of our website, products, and services. By accessing or using our website, you agree to these Terms. If you do not agree, please do not use our services.

1. General Terms

• You must be at least 18 years old to make a purchase. If you are under 18, you must have permission from a parent or legal guardian.
• We reserve the right to update, change, or replace any part of these Terms at any time. Changes will be posted on this page, and continued use of our services after updates constitutes acceptance.
• We reserve the right to refuse service to anyone for any reason at any time.

2. Product Information & Availability

• We strive to provide accurate product descriptions, images, and prices, but we do not guarantee that all information is error-free. In case of an error, we reserve the right to correct it and cancel orders if necessary.
• Our products are available while supplies last. We reserve the right to discontinue any product at any time.
• Colors and textures may vary slightly due to different screen displays and lighting conditions.

3. Orders & Payments

• By placing an order, you agree to provide accurate and complete information, including billing and shipping details.
• All prices are listed in [Insert Currency] and are subject to change without prior notice.
• We accept payments via secure third-party payment processors. Lumi Luxury Hair does not store your payment details.
• If a payment is declined or suspected of fraud, we may cancel the order.

4. Shipping & Delivery

• We process and ship orders within the estimated timeframes. However, delays may occur due to external factors beyond our control.
• Customers are responsible for providing a correct shipping address. We are not responsible for lost or delayed shipments due to incorrect addresses.
• Once an order is shipped, Lumi Luxury Hair is not responsible for lost, stolen, or damaged packages.

5. Returns & Refunds

• Our return and refund policy is available here.
• Items must be returned in their original, unused condition within the stated return period.
• Shipping fees are non-refundable unless the return is due to our error.

6. User Accounts

• If you create an account on our website, you are responsible for keeping your login details secure.
• We reserve the right to suspend or terminate accounts suspected of fraudulent activity.

7. Intellectual Property

• All content on this website, including logos, images, text, and product designs, is the property of Lumi Luxury Hair and is protected by copyright and trademark laws.
• You may not use, copy, or distribute our content without written permission.

8. Prohibited Activities

While using our website and services, you agree not to:

• Engage in fraudulent, abusive, or unlawful activities.
• Violate any applicable local, national, or international laws.
• Use our website for unauthorized commercial purposes.
• Upload or distribute malicious software, spam, or harmful content.

9. Limitation of Liability

• Lumi Luxury Hair is not liable for any indirect, incidental, or consequential damages arising from the use of our products or services.
• We do not guarantee uninterrupted or error-free website access.

10. Indemnification

You agree to indemnify and hold Lumi Luxury Hair, its owners, employees, and affiliates harmless from any claims, damages, or legal actions arising from your use of our website or violation of these Terms.

11. Governing Law

These Terms are governed by the laws of Uganda. Any disputes shall be resolved in the courts of Law of the Republic of Uganda.

12. Contact Information

If you have any questions about these Terms, please contact us:

• Email: support@lumiluxuryhair.com
• Phone: +256 740 578352

Thank you for choosing Lumi Luxury Hair!